CORE SKILLS PROGRAMME
Core Skills Training Programme with Anderson Peak Performance
CORE SKILLS PROGRAMME WITH ANDERSON PEAK PERFORMANCE

Through our Core Skills Training Programme ApP offers a range of basic staff and management development training.

 

Core skills for employees

Employee performance may be poor or employees may become stressed by their work because they lack the core skills to do their job. ApP therefore offers a range of one-day training courses to help improve this situation. Courses available are as follows:

  • CORE SKILLS PROGRAMME WITH ANDERSON PEAK PERFORMANCE
    Time Management
  • Assertiveness
  • Anger Management
  • Emotional Intelligence
  • Communication Skills
  • Telephone Techniques
  • Handling Change
  • Handling Difficult People
  • Superior Customer Service
  • Receptionist Skills
  • Coping with redundancy
  • Writing a winning CV
  • Successful interviews

All the above are available as a one-day workshop format although a bespoke service is available to suit an organisation's specific requirements.

Employee coaching is also available on request - Contact us

 

Core skills for Managers

Managers are usually promoted for their technical ability or ability to do a specific task, and not on their skills at managing people. Managers are therefore often poor people managers and this not only affects the health, happiness and performance of their employees but also the overall performance of their organisation. The Core Skills Programme provides a range of training courses to help managers improve their basic management skills.

Coaching for managers is also available. For more information Contact us

All the following are available as a one-day workshop format although a bespoke service is available to suit an organisation’s specific requirements.

  • Core skills for Managers with Anderson Peak Performance
    Performance management
  • Communication skills
  • Introducing and handling change
  • Time management
  • Assertiveness
  • Delivering useful feedback
  • Listening skills
  • Handling Difficult People
  • Telephone Techniques
  • Drivers for effective team work

All the above training courses can be run in house or off site.

To ensure maximum benefit for delegates, courses run with a maximum of 12 delegates.

Where time is a premium, shorter half- day courses are possible. 1-2 hour breakfast and lunchtime sessions are also available.

 

NEW from ApP

Effective management skills
A one -day course for new managers. This briefly covers the basics in a range of management soft skills including:

  • Communication skills
  • Effective delegation
  • Time management
  • Delivering useful feedback
  • Handling change.
Communication skills
Listening, speaking, and observational skills including scripts, and non-verbal cues such as tone of voice and body language.

Effective delegation
This course looks at the need for effective delegation and explores the difference between effective and ineffective processes. Delegates are helped to understand the reasons for ineffective delegation and shown ways to improve.

Time management
This is a pragmatic course where delegates are encouraged to find the time management techniques that work best for them personally. Reasons for lack of time are first discussed and practical solutions given for each. Part of this includes help with planning and prioritising. Delegates are then encouraged to make their own action plan and stick to it.

Handling change
All organisations are constantly going through change and the following course one–day course is designed for managers about to embark on a change programme.
It will help managers understand and manage the process more effectively and includes the following:

  • Planning the change
  • Producing the correct change team
  • Effective communication
  • Getting buy in to change – overcoming resistance
  • Producing acceptance
  • Empowerment to act
  • Review
  • Making change stick

Bespoke e learning programmes can also be written for all management skills training.

Click HERE to find out more about e learning

 

The Healthy Organisation Workshop

This is a one day course which helps managers more effectively tackle staff absence, stress, performance. Click HERE for more information about The Healthy Organisation e-learning tool kit.

For more information about our Core Skills Programmes, please don't hesitate to Contact Us.

Core Skills Training Programme with Anderson Peak Performance

 

 
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